No Win No Fee
Please remember that we work on a No Win No Fee Basis, which basically means that if your claim is unsuccessful we will not make any money from your claim. We only charge you our fees if your claim is successful. We will do all of the hard work so that you do not have to!
No Upfront Charges Or Fees
We do not ever charge any upfront fees or charges for our services. We do not charge upfront fees or charges as it is our belief that clients should only be charged if we are successful at claiming back their monies!
We have set out below a few examples of how any compensation may be paid out and what our fees may be:
Example 1: All compensation is “Cash in hand”
Mr A is awarded £2,000 compensation. From this compensation payment Mr A would be charged, a fee of 20% (£400). Our total fees would be £400. In this example after paying our fees Mr A will receive a compensation payment of £1,600.
Example 2: Compensation includes “Cash in hand” awarded with loan and future instalment reduction
Mrs B is awarded £2,000 in compensation. £1,000 of this award will be deducted from the outstanding balance on her loan. Mrs B would be charged a fee of 20% (£400). Our total fees would be £400. In this example after paying our fees Mrs B will receive a compensation payment of £600 and a £1,000 reduction off of future loan repayments.
Example 3: Compensation is used to offset arrears the consumer has on a loan or credit card
Mr C is awarded £2,000 compensation. The whole sum of this award (£2,000) will be deducted from the outstanding balance on his loan or credit card. Mr C will be charged a fee of 20% (£400). Our total fees would be £400. In this example after paying our fees Mr C will receive no cash payment. He will however reduce his future payments on his loan or credit card by £2,000.
If “Example 3” above is applicable to you at the time that we settle a claim for you, then you will still be liable to pay our fees. However if you are suffering financial hardship or by paying our fees in full straight away this may place you in to financial hardship, we may at our discretion allow you to pay by payment plan by way of instalments, reduced instalments, or waive our fees. You would need to provide proof if this did occur and we exercised our discretion. This is in accordance with our “Treating all our customers fairly” policy!
Individual Voluntary Arrangements (“IVA’S”), Debt Management Plans (DMP’S), Bankruptcy and Insolvency
Please note that if any of these apply to you and you are currently in any type of arrangements for them then we would not normally look to take on your claim. We would normally recommend that you speak with the company or person who is responsible for administering your plan.
We charge 20% of the total award paid out to you as compensation . We never charge a penny if we don’t get your money back!