No one likes delays, and especially not while taking a long trip. Waiting around an airport isn’t the easiest or most entertaining activity in the world. The problem is compounded if you have to change your business plans or accommodation arrangements as a result of a postponed flight.
Sometimes your trip is canceled on very short notice. This usually leads to disrupted schedules and last minute changes, and even then, there’s no guarantee that things could be brought back on track.
That’s why the EU issued regulation 261/2004 giving inconvenienced passengers the right to claim compensation between 200-600 Euros for flights delayed by three hours or more. A lot of considerations are covered in that lengthy document for consumer protection.
Many passengers who went through the unsavoury experience of a delayed or canceled flight, were actually able to receive compensation from the airlines. We’re talking about transactions involving thousands of passengers and many millions of pounds!