Your privacy is very important to us at Have I Got PPI UK and we are committed to ensuring that your privacy is protected. Our privacy policy outlines how your information is collected and used. This privacy policy applies to our use of any and all Data collected by us or provided by you through this Web-site and by other means (e.g. by letter, telephone call and emails).

Your personal information:

We may collect Data (includes Personal Data) including the following from you:

• Name
• Date of birth;
• Contact information such as your address (and previous addresses), telephone numbers and email addresses;
• Financial information such as details of bank accounts, credit cards, loan arrangements and possible PPI policies;
• Information about your status with respect to bankruptcy, Individual Voluntary Arrangements, debt management and debt arrears;
• IP addresses and cookies (automatically collected) (please see our Cookies section for further information);
• Similar information to the above where you provide this on behalf of someone else (e.g. a joint signatory to a bank account) in each case in accordance with this privacy policy.

Our use of your Data:

.For the purposes of the Data Protection Act 1988, Have I Got PPI UK is the “data controller”.
.We will retain your Data for as long as we are providing a service to you. Where we and you enter into an agreement for claims management services we may retain some information for two years following the termination of any agreement we have with you.
.We may disclose your Data to third parties solely for the purposes of providing our services to you. These will be third parties where you have expressly provided authority for us to deal with on your behalf (e.g. banks and credit card companies).
.Unless we are obliged by law to do so, we will not disclose your Data to any other third parties.
.Any or all of the Data may be required by us at any time in order to provide you with the best possible service and experience on this Web-site. Specifically, Data may be used for the purposes of:
• internal record keeping;
• improvement of our products and services;
• providing our services to you;
• to comply with our regulatory obligations.

In each case in accordance with this privacy policy.

Use of cookies:

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone browser from a website’s computer and is stored on your device. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.

As a visitor, you are able to edit your browser settings to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that the website might not work properly. Each browser is different, so check the Help menu of your browser to find out how to change your cookie preferences.

When you visit this website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

Third Party Cookies

During your visit, you may notice some cookies that are not related to this site. When you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. We do not control the dissemination of these cookies. You should check the third party websites for more information about these.

How to control and delete cookies

If you wish to restrict or block the cookies which are set by this website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of this website.

The cookies we use

Google advertising cookies

Google uses cookies to help serve the ads that it displays on the websites of its partners, such as websites displaying Google ads or participating in Google certified ad networks. When users visit a Google partner’s website, a cookie may be dropped on that end user’s browser.

• Third party vendors, including Google, use cookies to serve ads based on a user’s previous visits to your website or other websites.
• Google’s use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.
• Users may opt out of personalised advertising by visiting Ads Settings. (Alternatively, you can direct users to opt out of a third-party vendor’s use of cookies for personalised advertising by visiting www.aboutads.info.)

If you haven’t opted out of third-party ad serving, the cookies of other third-party vendors or ad networks may also be used to serve ads on your site, which should also be disclosed in your privacy policy in the following manner:

• Notify your site visitors of the third-party vendors and ad networks serving ads on your site.
• Provide links to the appropriate vendor and ad network websites.
• Inform your users that they may visit those websites to opt out of the use of cookies for personalised advertising (if the vendor or ad network offers this capability). Alternatively, you can direct users to opt out of some third-party vendors’ uses of cookies for personalised advertising by visiting www.aboutads.info.

PHPSESSID – this is used to identify you to the site between page loads. We do this to help to verify that a real person is browsing the site rather than a robot. This is useful to ensure the security of web forms.

Google Analytics – This is a service used both by us and our website providers to monitor traffic levels on the site and its pages. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

How to block the Google Analytics cookie

https://tools.google.com/dlpage/gaoptout

Third Party Services – YouTube, Facebook or other plugins which appear on the pages of this site may set their own cookies. Please see those services for their own policy on cookies.

Other websites:

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Disclosures:

We will not under any circumstances sell or share your data with third party marketing companies. In addition we will not share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent.

Changes of ownership and business control:

Have I Got PPI UK may, from time to time, expand or reduce our business and this may involve the sale or transfer of control of all or part of Have I Got PPI UK. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us. Should such circumstances arise, we will ensure that any transfer includes stipulations that the privacy policy provided by the new owner or newly controlling party does not materially differ from this privacy policy (other than to enhance the protections provided to you). If it does, we hereby grant you the right to have your Data removed (at your discretion) without charge.

Controlling use of your Data:

You may restrict our use of your Data for some purposes by emailing us at info@haveigotppiuk.com.

Accessing your own Data:

Under the Data Protection Act 1998, you have a right to access certain personal records we hold about you. This is called a Data Subject Access Request, which you can make by emailing to info@haveigotppiuk.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Changes to this privacy policy:

Have I Got PPI UK reserves the right to change this privacy policy as we deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web-site and you are deemed to have accepted the terms of the privacy policy on your first use of the Web-site following the alterations.

Contact:

If you have any questions about this privacy policy or our treatment of your personal data you can contact us by:

• Phone: 0333 567 7656 during office hours 9am-5pm, Monday to Friday;
• Email: info@haveigotppiuk.com